Remote Computer Help for Your Home

What we can help with

• Slow computers: cleanup, updates and startup fixes so your computer feels quick again.
• Virus and malware cleanup: removing unwanted programs, pop-ups and browser hijackers.
• Email: password problems, missing messages and setting up email on a new computer or phone.
• Printers: getting a printer to connect, print and scan again.
• Wi-Fi and home network: troubleshooting dropped connections and router settings, remotely.
• New device setup: setting up a new computer, phone or tablet and moving your files over.
• Backups: setting up backups and checking that your photos and files are really being saved.
• Scam checks for seniors and families: got a suspicious email, text, pop-up or phone call? Call before you click, and we'll help you check before you act.

Computers and hardware

Need a new computer? We sell and set up the hardware too, and ship anywhere in the lower 48 states.

• Refurbished PCs: quality refurbished desktops and laptops, tested and sold with warranty.
• Custom-built PCs: brand-new computers built to your specifications, for home, school, work-from-home or gaming.
• Home storage and backup: NAS (network-attached storage) units to keep your photos and files safe in one place.
• Home networking: routers, mesh Wi-Fi, switches and other networking gear, set up for you remotely.

Call 1-877-225-7869 or email support@baselineitsystems.com for a quote. Equipment you buy is yours: we don't rent, lease or loan hardware.

How remote help works

1. Call or book. Call 1-877-225-7869 or book a time online. Tell us what's going on, and we'll let you know if it's something we can fix remotely.
2. Pay securely before your session. We'll send you a secure Square payment link, and you pay by card before we start.
3. Connect. We'll walk you through opening our remote support tool and reading us a one-time code. You can watch everything we do and end the session at any time.
4. Get back to your day. We fix the problem and explain what we did. If it needs more than the 60 minutes, we'll ask you before we keep going.

Hours and where we help

• Hours: Monday–Friday, 8:00 AM–4:30 PM Central (9:00–5:30 Eastern, 7:00–3:30 Mountain, 6:00–2:30 Pacific). Requests sent after hours are handled on the next business day. We don't have an after-hours emergency line.
• Where: homes anywhere in the lower 48 states. We can't serve Alaska or Hawaii at this time.
• Remote only: we don't make house calls. Broken hardware can't be repaired remotely, so we'll tell you when a local repair shop is the better choice.

Your safety comes first

• We will never call you out of the blue or ask for remote access you didn't request.
• We will never ask you to pay with gift cards or wire transfers. You pay by card through a secure Square link.
• You start every remote session, and you can end it at any time.
• If someone claiming to be us calls you unexpectedly, hang up and call us at 1-877-225-7869.

Frequently asked questions

What does it cost?

Remote help starts at $79 for one issue on one device, up to 60 minutes. New customers get their first fix for just $49 through Jan 31, 2027. Home plans start at $19/mo, so ask us whether a plan makes sense for you.

Can you help my parents in another state?

Yes, as long as they live in the lower 48 states. They'll start the remote session on their computer, and we'll walk them through each step.

Can you stop every scam?

No one can promise that. What we can do is help you look at a suspicious message or call before you act, and show you the warning signs to watch for.